The 5 benefits of unified communications

What do we mean by “unified communications”? 

This term refers both to “unifying your organization through a singular communication platform” as well as “consolidating technologies into a singular communication platform.” 

You can likely already infer the myriad benefits from those definitions, but to elaborate a little further, here are the five key benefits of unified communications.

#1 – Communication

This one’s a given, but it had to be said. Our voice team is dedicated to working closely with you to determine your specific needs (how you work, what features will make your life easier, etc.) and will make recommendations accordingly. 

Being able to easily contact your coworkers with the push of a button or the stroke of a key is not just beneficial, but is absolutely critical to efficiency, synergy, and a steady and seamless workflow. Being able to handle calls from customers and prospects with ease and speed creates a much better impression on the caller. If you’ve ever said your organization could benefit from better communication, let’s talk.

#2 – Convenience

The convenience of having just one platform—one central hub—for all of your communication cannot be overstated. No more running around to different platforms or paying for beaucoup services to keep your team connected.

You’re able to set your availability, check your messages, stay in contact with specific teams and departments, transfer calls, etc., all with a few simple moves, instead of having to check your inbox for email messages, your cell phone for voicemail, your IM software for chats, etc. 

Do it all within one slick system via desktop, softphone, or mobile app. Which leads us to…

#3 – Mobility

Like it or not, in this day and age, we all have mobile phones in our pockets upon which we absolutely rely to get from one day to the next. Our state-of-the-art but simple-to-use phone systems leverage the power of mobile to help you stay connected any time, from anywhere. 

You can accept calls from your extension and from your business phone number on your mobile, make calls from your business phone number with your mobile phone, and transfer calls mid-conversation from your desk to your mobile phone without skipping a beat or missing a word, among many other features and functionalities. 

You’ll enjoy all the benefits of your business phone with all the range and mobility of your mobile phone.

#4 - Cost savings

We don't like to boast cost savings as a guaranteed benefit because, from time to time, there are some instances where a switch to us won't reduce your monthly bill (though most do—in fact, our customers save an average of 35% every month after switching to us), but we can pretty much guarantee that you will enjoy a tremendous increase in value or "bang for your buck."

By this, we mean you’ll enjoy far superior technologies, AND they’ll be supported and managed by our award-winning voice team. Break-fix support is a risky and costly gamble that burns the customer. Managed support, from the leaders in voice technologies, means you’ll know what you’re paying every month, you’ll experience far fewer technical difficulties because we’ll be managing systems behind the scenes, and when you do experience issues, you’ll have immediate access to friendly, knowledgeable voice experts eager to help. 

And yes, most of the time, you’ll also save money.

#5 – Peace of mind

This is less of a parallel benefit to the aforementioned ones and more of a cumulative result of all of their combined impact. 

Your phones are your lifeline. Knowing you can achieve maximum communication, convenience, mobility, and cost-savings with a reliable and robust system that never fails you (which equates to a more productive, efficient, and profitable organization) creates a peace of mind that, as a business owner, you’ll never want to live without.

If you’re curious about how a phone system from Applied Connective could benefit your organization, it’s worth making a call to us. No cost. No obligation. Simply call in and ask to speak to Voice Manager Will Zoucha. He can review your monthly bill with you; discuss your wants, needs, and budget; and make recommendations to streamline and save you headaches or money (or both). Whether VoIP / SIP, traditional PBX, or hosted, we can point you in the right direction for what makes sense for you.

These conversations almost always produces game-changing insights for you. Whether you decide to switch to us or not, you’ll walk away from the conversation more empowered and knowledgeable about your system. We’re happy to help. Your call!

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Lacey Henn

Administrative Assistant

Andrew Grupp

IT Support Specialist

Heath Murray

IT Support Specialist

Will Frey

AVS Technician

Konnor Gibson

IT Systems Specialist

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Kenley Silhacek

Senior IT Systems Engineer

Mason Uhing

IT Support Specialist

Faith Nunn

IT Support Specialist

Kara Frey

Administrative Assistant

Brandi Feldmann

IT Support Specialist

“Lakeview Community Schools has enjoyed our partnership with Applied Connective. They have been incredibly responsive, knowledgeable, and cooperative as we have worked together. Applied Connective has provided a team-like atmosphere in their service!”

Aaron Plas, Superintendent

Lakeview Community Schools

“We have been very pleased with their communication, efficiency, and customer service over the course of the last few years. We would highly recommend ACT to any other schools out there looking for a reliable partner for your technology needs.”

Brandon Detlefsen, Technology Director

Central City Public Schools

“Their service is always reliable and timely, and the staff are very knowledgeable and friendly. Our needs are their #1 priority! Boone Central is beyond grateful to have top-of-the line technology services and customer support.”

Nicole Hardwick, Superintendent

Boone Central Public Schools

“They’ve been with us every step of the way as we implemented phone systems, security cameras, and keypad doors. Their customer service is second to none, and their business knowledge is outstanding.”

Ronda Weber, Technology Coordinator

Burwell Public School

Applied Connective did an amazing job with our school security cameras. They were very professional and easy to work with. [They’re] patient with our questions and quickly respond when we need some direction. The cameras work great and are very easy to access. Thank you for a job well done!”

Amy Sokol, Principal

St. Anthony's School

Lance Bain

AVS Technician

Brigitte Burbach

HR & Operations Manager

Clay Anderson

WISP Technician

In my current role as WISP Technician I’m responsible for the network and infrastructure around the Columbus area and the quality of service provided to our customers therein.

Brandon Petersen

Relationship Manager & IT Engineer

Relationship Manager/IT Engineer – I work side by side with our clients to ensure they are receiving the best value from our products and services, offer insights to improve their workflows, and resolve any issues that may arise as fast as possible.

Logan Niewohner

Administrative and Marketing Assistant

My role here as of now includes helping in the administrative & marketing departments. I’ll be helping answer calls, assisting with simple IT questions for customers, coordinating marketing tasks, and more.

Justin Borgmann

Level 1 IT Technician

As a level 1 IT Technician, I assist customers in their daily IT needs, and respond to any issues that may arise.

Bryce Molt

Level 1 IT Technician

As a Level 1 IT Technician, I provide general help desk support for clients.

Michael Briseño

Level 1 IT Technician

As a level 1 IT Technician, I provide general desktop and printer support for clients. I ensure computer systems are running smoothly by diagnosing, repairing, and maintaining hardware and software components.

Weston Ray

General Technician

My role as a general technician at Applied Connective involves the installation of video surveillance, security, Internet, and phones, along with pathways and running cables just to name a few of our many duties.

Casey Schalk

AVS Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, internet, security, and voice technologies.

Grady Higgins

Level 1 IT Technician

I assist customers with IT-related problems by answering questions on the helpdesk and working with customers to resolve the problems they have. I also assist advanced technicians with tasks for experience and faster project completion.

Eric Beckman

AVS Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, security, Internet, and voice technologies.

Kris Wright

General Technician

My role as General Technician includes installation and troubleshooting of door access and camera security systems.

Mikki Mangus

General Accountant

Some of my duties as General Accountant include payroll, accounts receivable, accounts payable and reconciliation. I am happy that I am part of the Applied Connective Team.

Heidi Kahlo

IT Technician

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Oscar Bonilla

Level 1 IT Technician

As a Level 1 IT Tech, I do some IT work for businesses, such as setting up computers on a domain.

Eric Petsche

General Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, security, Internet, and voice technologies.

Kelsi Havlovic

IT Technician

I am a Level 1 IT Technician at Applied Connective, so my role is to perform a variety of IT-related duties to different customers.

Chase Thieman

AVS Technician

My role as an AVS technician at Applied Connective is to work with the AVS team to install and configure surveillance, security, internet, and voice technologies.

Cody Banzhaf

IT Systems Engineer

As an IT Systems Engineer, my job is to evaluate, monitor, and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.

Eric Henn

Voice Technician

My job is to do whatever Ed tells me to. Just kidding…sort of. I am part of the voice group.

Alex Herstedt

Telecom / IT Technician

As a Telecom/IT Technician, I work with traditional and hosted phone systems.

Scott Whaley

Level 1 IT Technician

I’m part of the IT team at Applied Connective, so my days are spent setting up new PCs for customers; troubleshooting broken PCs, printers, etc., and installing new hardware.  

Colton Mazour WISP Manager

Jessi Larson

Creative & Marketing

My work centers on creative content development and marketing—design, copywriting, website management, and social media as well as coordinating philanthropy efforts.

Curt Hart

IT Technician

My role here at Applied Connective is to provide support to our customers by diagnosing, repairing, and maintaining hardware and software components to ensure the smooth and secure operation of computer network systems.

Matt Childress

Level 2 IT Technician

I am a level 1 tech here at Applied Connective, so I perform a variety of IT-related duties. 

Sara Rasmussen

IT Service Manager

Nathan Niewohner

IT Project Manager

Justin Niewohner

AVS Project Manager

I install surveillance, security, Internet, phone, and audio systems to fit our customers’ needs.

Ryan Robinson

AVS Service Technician

I provide and coordinate technical services and support for infrastructure, access control, surveillance, and audio/video solutions.

Jarod Dendinger

Business Development

My role here at Applied Connective centers on business development, so that involves assisting our team in focusing on value-added processes as well as leveraging technology to provide solutions for our business partners that support them in continued success and growth.

Will Zoucha

Voice Manager

My duties as Voice Manager include the sales, service, and consultation of all things voice-related, along with the management of the voice department.

Ed Knott


As President at Applied Connective, I am responsible for organizational direction and general oversight of all product/service areas.