MSTP Helps SMBs Deploy Mobile Workforces to Increase Sales and Productivity

ALBION, NE — February 2019 — Applied Connective Technologies, an industry leader in unified communications, helps their customers leverage technology to allow for a remote workforce in today’s mobile environment.

According to a Cisco study, the growth of the mobile workforce has evolved from startups to enterprises, and 3 out of every 5 workers say that they no longer need to be located in an office in order to be productive. With clear benefits in reduced rent costs, flexibility in scheduling, reduced employee commute times, environmental friendliness, improved employee morale, results-focused productivity and enhanced accountability, it’s no wonder that managers and employees alike are embracing the notion of the mobile workforce.

Perhaps the most compelling reason to embrace the idea of a remote workforce is that there is finally the capability for business owners to properly manage telecommuters through recent advances in technology. Also, the functionality of such technologies has matured to the point where they are reliable, simple and scalable.

One such feature that is quickly rising in popularity is called presence management. This technology enables a manager the same functionality as if they were in the same room as a remote worker without actually needing to physically be there. Presence management technologies monitor employee location, track laptop activity, share availability and enable instant messaging for quick collaboration. In fact, presence management has gotten so precise that it can actually notify a manager when a remote worker has left his or her desk, is on the phone, or has taken a break to go to lunch. With managers constantly within an arm’s reach for assistance, this advancement completely eliminates the frustrating element of “phone tag” inherent in antiquated telecommuting environments.

Many of today’s businesses operate with a central folder on the local area network (LAN), which stores all of the businesses key documents, spreadsheets, presentations and files. A virtual private network (VPN) is one that enables remote workers to access all of the exact same files as if they were sitting at their desk in the office, through a secure and safe remote connection.

With VPN access, remote workers can instantly collaborate with in-office or out-of-office coworkers, since they all have the same documents at their fingertips.

Furthermore, telecommuters can now leverage desktop optimization centers (DOCs), which monitor, manage, enhance and fix remote laptops or desktops with ease. For example, regardless of location, an employee can call into a designated customer service line and get immediate assistance with any technical issues that arise. In fact, DOCs often solve computer issues much faster than in-house IT staff because of the inherent scalability associated with these firms and sheer number of technicians available. For example, if a computer crashes during an installation of new software program, an employee simply calls the technician and the technician remotely connects to the off-site computer and resolves the problem right in front of the employee’s eyes.

Lastly, call accounting, call forwarding and caller ID features have absolutely vital use-cases in the work-from-home environment. Sales managers can utilize simple call accounting software to track employee outreach, see how long employees spend on the phone, number of calls, and screen calls all the way down to specific words that are used. So, if a salesperson is never supposed to say “free,” a manager can know how many times that word was used. You now can have a remote workforce that essentially functions “under the same roof,” enhancing the customer experience. To the outside world, calls will sound the same to the end user whether that call is being answered at an employee’s home or in the boardroom.

“When you have the same level of technology in the home office as you do in the corporate headquarters employees are able to save time on their daily commute, business owners can scale the organization more effectively by adding staff and everyone involved can enjoy increased flexibility and productivity,” says Applied Connective President Ed Knott.

“Now, business owners can leverage the talents and skill sets of people all over the world, and we make it our mission at Applied Connective to provide the technology and the guidance to get this accomplished.”

Share this post
Share on facebook
Share on twitter
Share on linkedin

Brandon Petersen

Relationship Manager & IT Engineer

Relationship Manager/IT Engineer – I work side by side with our clients to ensure they are receiving the best value from our products and services, offer insights to improve their workflows, and resolve any issues that may arise as fast as possible.

Eric Henn

Wireless Technician

My job is to do whatever Ed tells me to. Just kidding…sort of. I am part of the wireless group, performing scouts, customer installations, infrastructure installation, tower maintenance, and wireless troubleshooting.

Ed Knott

President

As President at Applied Connective, I am responsible for organizational direction and general oversight of all product/service areas.

Will Zoucha

Voice Manager

My duties as Voice Manager include the sales, service, and consultation of all things voice-related, along with the management of the voice department.

Brigitte Burbach

Operations & HR Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Jarod Dendinger

Business Development

My role here at Applied Connective centers on business development, so that involves assisting our team in focusing on value-added processes as well as leveraging technology to provide solutions for our business partners that support them in continued success and growth.

Ryan Robinson

AVS Service Technician

I provide and coordinate technical services and support for infrastructure, access control, surveillance, and audio/video solutions.

Justin Niewohner

AVS Project Manager

I install surveillance, security, Internet, phone, and audio systems to fit our customers’ needs.

Nathan Niewohner

IT Project Manager

Sara Rasmussen

IT Service Manager

Matt Childress

Level 2 IT Technician

I am a level 1 tech here at Applied Connective, so I perform a variety of IT-related duties. 

Curt Hart

IT Technician

My role here at Applied Connective is to provide support to our customers by diagnosing, repairing, and maintaining hardware and software components to ensure the smooth and secure operation of computer network systems.

Jessi Larson

Creative & Marketing

My work centers on creative content development and marketing—design, copywriting, website management, and social media as well as coordinating philanthropy efforts.

Colton Mazour WISP Manager

Scott Whaley

Level 1 IT Technician

I’m part of the IT team at Applied Connective, so my days are spent setting up new PCs for customers; troubleshooting broken PCs, printers, etc., and installing new hardware.  

Alex Herstedt

Telecom / IT Technician

As a Telecom/IT Technician, I work with traditional and hosted phone systems.

Cody Banzhaf

IT Systems Engineer

As an IT Systems Engineer, my job is to evaluate, monitor, and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.

Logan Niewohner

Administrative and Marketing Assistant

My role here as of now includes helping in the administrative & marketing departments. I’ll be helping answer calls, assisting with simple IT questions for customers, coordinating marketing tasks, and more.

Chase Thieman

AVS Technician

My role as an AVS technician at Applied Connective is to work with the AVS team to install and configure surveillance, security, internet, and voice technologies.

Kelsi Havlovic

IT Technician

I am a Level 1 IT Technician at Applied Connective, so my role is to perform a variety of IT-related duties to different customers.

Eric Petsche

General Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, security, Internet, and voice technologies.

Oscar Bonilla

Level 1 IT Technician

As a Level 1 IT Tech, I do some IT work for businesses, such as setting up computers on a domain.

Heidi Kahlo

IT Technician

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Mikki Mangus

General Accountant

Some of my duties as General Accountant include payroll, accounts receivable, accounts payable and reconciliation. I am happy that I am part of the Applied Connective Team.

Kris Wright

General Technician

My role as General Technician includes installation and troubleshooting of door access and camera security systems.

Eric Beckman

AVS Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, security, Internet, and voice technologies.

Grady Higgins

Level 1 IT Technician

I assist customers with IT-related problems by answering questions on the helpdesk and working with customers to resolve the problems they have. I also assist advanced technicians with tasks for experience and faster project completion.

Casey Schalk

AVS Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, internet, security, and voice technologies.

Weston Ray

General Technician

My role as a general technician at Applied Connective involves the installation of video surveillance, security, Internet, and phones, along with pathways and running cables just to name a few of our many duties.

Michael Briseño

Level 1 IT Technician

As a level 1 IT Technician, I provide general desktop and printer support for clients. I ensure computer systems are running smoothly by diagnosing, repairing, and maintaining hardware and software components.

Bryce Molt

Level 1 IT Technician

As a Level 1 IT Technician, I provide general help desk support for clients.

Justin Borgmann

Level 1 IT Technician

As a level 1 IT Technician, I assist customers in their daily IT needs, and respond to any issues that may arise.