Central or SW Nebraska Relationship Manager
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Job Title: Relationship Manager
Classification: Full-Time Employee
Days/Hours Per Week: Mon. – Fri., 8:00 a.m. – 5:00 p.m.
Start Date: Immediate
Primary Location: Central or SW Nebraska
JOB DESCRIPTION:
Summary:
Responsible for developing and maintaining key customer relationships. Primary point of contact for such relationships as it relates to customer service, inside sales, account management and advising on products and services that best fit the customer’s needs.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. This role creates and preserves strong relationships with our clients or members of their team. They do this through active and engaged responses and consultation.
Essential Duties and Responsibilities:
As a Relationship Manager, you will be expected to perform a variety of customer relationship duties, including, but not limited to, the following:
- Develop and maintain relationships with customers and key employees—aim to retain customers and renew contracts.
- Prospecting and meeting with potential and new customers.
- Act as the “point of contact” for customer feedback and complaints, escalate issues as necessary and assist in providing resolution.
- Build rapport, advise, and provide quick responses to customer inquiries.
- Collaborate with internal teams to create short- and long-term plans to meet the needs of the customer.
- Identify opportunities and produce quotes and proposals for all inside sales inquiries relating to assigned accounts.
- Coordinate with sales team to up-sell or cross-sell services and products.
- Conduct quarterly review meetings with customers to discuss business needs and goals and provide solutions to help add value to our business relationship.
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Gain solid knowledge of competitors.
- Work with internal departments to ensure company meets clients’ expectations.
- Prepare sales documents and reports for customers and manage follow up conversations.
Language Skills:
Because this position involves a high degree of technical jargon that can be difficult for our clients to understand, it is vital that the employee has exceptional communication skills. Effective communication from the IT Tier 3 Engineer promotes and facilitates productivity, efficiency, and synergy within the company and allows us to provide top-tier service to our clients.
Therefore, the employee must be proficient in the following communication skills:
- Reading, analyzing, and interpreting professional journals, technical procedures, and governmental regulations.
- Writing detailed reports and communicating proper procedures.
- Effectively presenting information and responding to questions from clients, customers, and coworkers.
Reasoning Ability:
Employees must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Also, the IT Tier 3 Engineer should be skilled at interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, the individual should have knowledge of operating systems, database software, Internet software, and Microsoft Office products. Since the position is directly related to computer hardware and software support, the ability to learn and support new products is crucial. The employee should also have a firm understanding of computer hardware and be able to perform basic tasks, such as hard drive replacements, memory and video card installations, and other hardware maintenance.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee will be regularly required to sit, stand, and walk; field customer calls; use their hands to finger, handle, type, or feel; and be able to talk and hear. The employee must also be able to perform light lifting up to roughly 50 lbs., as this position occasionally requires lifting and moving of computers, peripherals, and other moderately heavy objects.
QUALIFIED APPLICANTS MUST:
- Have at least 1 year of B2B sales and/or client-facing experience.
- Be self-motivated, efficient, hardworking, organized, detail-oriented, and extremely reliable
- Be able to work independently and efficiently, without the need for constant supervision, to meet deadlines
- Be able to promptly answer support-related email, phone calls, and other electronic communications
- Demonstrate excellent communication (oral and written), interpersonal, organizational, and presentation skills