IT Tier 3 Engineer
Job Title: IT Tier 3 Engineer
Classification: Full-Time Employee
Days/Hours Per Week: Mon. – Fri., 8:00 a.m. – 5:00 p.m.
Start Date: Immediate
Primary Location: Columbus Office
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Provides technical IT assistance to our clients and escalation assistance to Tier 1 and Tier 2 technicians by performing the following duties.
Essential Duties and Responsibilities:
As a Tier 3 Engineer, you will be expected to perform a variety of IT-related duties, including, but not limited to, the following:
Provide technical support coordination and administration functions
Because this position involves a high degree of technical jargon that can be difficult for our clients to understand, it is vital that the employee has exceptional communication skills. Effective communication from the IT Tier 3 Engineer promotes and facilitates productivity, efficiency, and synergy within the company and allows us to provide top-tier service to our clients.
Therefore, the employee must be proficient in the following communication skills:
Employees must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Also, the IT Tier 3 Engineer should be skilled at interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, the individual should have knowledge of operating systems, database software, Internet software, and Microsoft Office products. Since the position is directly related to computer hardware and software support, the ability to learn and support new products is crucial. The employee should also have a firm understanding of computer hardware and be able to perform basic tasks, such as hard drive replacements, memory and video card installations, and other hardware maintenance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee will be regularly required to sit, stand, and walk; field customer calls; use their hands to finger, handle, type, or feel; and be able to talk and hear. The employee must also be able to perform light lifting up to roughly 50 lbs., as this position occasionally requires lifting and moving of computers, peripherals, and other moderately heavy objects.