Applied Connective helps companies transition from old phone systems that hindered remote worker performance

Leading MTSP’s cloud voice solution maximizes communication and productivity of remote workers

ALBION, NEBR — Aug 4, 2020 — Applied Connective Technologies announced today that the company is helping small- to mid-sized businesses (SMBs) transition from outdated phone systems that hindered remote worker performance to cloud voice. Many companies that went remote during the pandemic experienced significant issues in communication because of the lack of flexibility and technology of their old phone systems causing communication challenges between employees and customers.

Applied Connective has come to the rescue of many businesses with their cloud voice solution and the immediate result was higher remote worker productivity and increased customer satisfaction.

Antiquated business phones lack most of today’s technology and going remote was very challenging. Cloud voice systems offer advanced security and telephony features such as mobility, presence management, instant messaging, video calling and unified communications. With more people staying home permanently and more hybrid workers (remote/on-premises), the demand for Applied Connective’s cloud voice has skyrocketed.

In order for organizations to communicate effectively, business owners need to update their technology within their organizations to facilitate a hybrid remote working environment for the foreseeable future. Many businesses are investing in cloud voice as an essential technology to keep their teams collaborating effectively. Cloud voice gives visibility to all employees as to what everyone is doing at all times and the many modes of communication at their fingertips like IM, video, and find me follow me. All features that benefits permanent remote employees as well as those that are hybrid.

“There are a couple key reasons why we’re seeing so much interest in cloud voice,” stated Alex Herstedt, Applied Connective voice technician. “Presence, scalability and seamless integration are all vital for where we’re headed. Business owners and managers need to be able to know where everyone is located, since now more than ever, you have some people rotating through the office while others are remote, at any moment”

Cloud voice’s scalability and seamless integration is critical. While many businesses are unsure how they will need to adjust staffing in the coming months, cloud voice presents an ideal solution because since it’s hosted in the cloud, it can be scaled up or down based on the month-to-month needs of the business.

Perhaps, the last key factor that explains the technology’s recent growth is its ease of integration. For example, many cloud voice solutions also come with a “simultaneous ring” feature that simultaneously rings an employee’s cell phone, office phone and if desired, home phone, as well. This reduces customer wait time and increases their satisfaction because they can connect more immediately with customer service or other personnel.

As this new workplace continues to unfold, SMBs must continue positioning themselves for success by integrating the proper technology into their business. “The pandemic is highlighting existing communication problems within any office. They’ve always been there but now they’re finally visible, which is a good thing because companies can adjust and with our assistance rapidly deploy it,” commented Herstedt.

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Brandon Petersen

Relationship Manager & IT Engineer

Relationship Manager/IT Engineer – I work side by side with our clients to ensure they are receiving the best value from our products and services, offer insights to improve their workflows, and resolve any issues that may arise as fast as possible.

Eric Henn

Wireless Technician

My job is to do whatever Ed tells me to. Just kidding…sort of. I am part of the wireless group, performing scouts, customer installations, infrastructure installation, tower maintenance, and wireless troubleshooting.

Ed Knott

President

As President at Applied Connective, I am responsible for organizational direction and general oversight of all product/service areas.

Will Zoucha

Voice Manager

My duties as Voice Manager include the sales, service, and consultation of all things voice-related, along with the management of the voice department.

Brigitte Burbach

Operations & HR Manager

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Jarod Dendinger

Business Development

My role here at Applied Connective centers on business development, so that involves assisting our team in focusing on value-added processes as well as leveraging technology to provide solutions for our business partners that support them in continued success and growth.

Ryan Robinson

AVS Service Technician

I provide and coordinate technical services and support for infrastructure, access control, surveillance, and audio/video solutions.

Justin Niewohner

AVS Project Manager

I install surveillance, security, Internet, phone, and audio systems to fit our customers’ needs.

Nathan Niewohner

IT Project Manager

Sara Rasmussen

IT Service Manager

Matt Childress

Level 2 IT Technician

I am a level 1 tech here at Applied Connective, so I perform a variety of IT-related duties. 

Curt Hart

IT Technician

My role here at Applied Connective is to provide support to our customers by diagnosing, repairing, and maintaining hardware and software components to ensure the smooth and secure operation of computer network systems.

Jessi Larson

Creative & Marketing

My work centers on creative content development and marketing—design, copywriting, website management, and social media as well as coordinating philanthropy efforts.

Colton Mazour WISP Manager

Scott Whaley

Level 1 IT Technician

I’m part of the IT team at Applied Connective, so my days are spent setting up new PCs for customers; troubleshooting broken PCs, printers, etc., and installing new hardware.  

Alex Herstedt

Telecom / IT Technician

As a Telecom/IT Technician, I work with traditional and hosted phone systems.

Cody Banzhaf

IT Systems Engineer

As an IT Systems Engineer, my job is to evaluate, monitor, and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.

Logan Niewohner

Administrative and Marketing Assistant

My role here as of now includes helping in the administrative & marketing departments. I’ll be helping answer calls, assisting with simple IT questions for customers, coordinating marketing tasks, and more.

Chase Thieman

AVS Technician

My role as an AVS technician at Applied Connective is to work with the AVS team to install and configure surveillance, security, internet, and voice technologies.

Kelsi Havlovic

IT Technician

I am a Level 1 IT Technician at Applied Connective, so my role is to perform a variety of IT-related duties to different customers.

Eric Petsche

General Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, security, Internet, and voice technologies.

Oscar Bonilla

Level 1 IT Technician

As a Level 1 IT Tech, I do some IT work for businesses, such as setting up computers on a domain.

Heidi Kahlo

IT Technician

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Mikki Mangus

General Accountant

Some of my duties as General Accountant include payroll, accounts receivable, accounts payable and reconciliation. I am happy that I am part of the Applied Connective Team.

Kris Wright

General Technician

My role as General Technician includes installation and troubleshooting of door access and camera security systems.

Eric Beckman

AVS Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, security, Internet, and voice technologies.

Grady Higgins

Level 1 IT Technician

I assist customers with IT-related problems by answering questions on the helpdesk and working with customers to resolve the problems they have. I also assist advanced technicians with tasks for experience and faster project completion.

Casey Schalk

AVS Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, internet, security, and voice technologies.

Weston Ray

General Technician

My role as a general technician at Applied Connective involves the installation of video surveillance, security, Internet, and phones, along with pathways and running cables just to name a few of our many duties.

Michael Briseño

Level 1 IT Technician

As a level 1 IT Technician, I provide general desktop and printer support for clients. I ensure computer systems are running smoothly by diagnosing, repairing, and maintaining hardware and software components.

Bryce Molt

Level 1 IT Technician

As a Level 1 IT Technician, I provide general help desk support for clients.

Justin Borgmann

Level 1 IT Technician

As a level 1 IT Technician, I assist customers in their daily IT needs, and respond to any issues that may arise.