Job Title: IT | Support Specialist
Location: Albion, Norfolk, Columbus
Classification: Full-Time Employee
Days/Hours Per Week: Mon. – Fri., 8:00 a.m. – 5:00 p.m.
Start Date: Immediate

Join a dynamic locally owned and operated technology group as an IT | Support Specialist!

Headquartered in Albion, NE, with offices in Norfolk and Columbus, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region. Rapid growth has necessitated bringing new talent onto our team. Currently, we are seeking a highly motivated, hard-working, and technology-savvy candidate to take on a key role as an IT | Support Specialist. This will be a full-time position with standard hours, 8 a.m. to 5 p.m., Monday through Friday.


The IT | Support Specialist is responsible for using their technical and customer service skills to troubleshoot and provide resolution for inbound support requests. Communicating effectively internally and to external resources is a top priority for the IT | Support Specialist as is learning and advancing quickly to accommodate company growth. This role will work directly with our Service Manager to escalate and with our Relationship Manager should a service request sit outside the contract SLA.


  • Be a team player and leverage your resources – Being a team player requires transparency, authenticity, generosity, and empathy.
  •  Be service-minded and customer-oriented – Customer service excellence is the standard here, and we aim to provide a meaningful experience to the people we serve and support every time.
  • Value growth – We believe the growth of a company comes with professional and personal growth of the team.
  • Innovate – Challenge yourself to see what’s possible to better meet the needs of your team, your customers, and your company.
  • Value integrity – Strive to do the right thing, even when you think no one is looking.
  • Create happiness, work is hard – Do your best to maintain a consistently positive attitude, even in challenging situations, and look for opportunities to celebrate big and small wins.



  • Minimum of 1 year of experience in the IT field, including experience with hardware and software issues
  • Be self-motivated, efficient, hard-working, organized, detail-oriented, and extremely reliable
  • Work independently and without the need for constant supervision to meet deadlines
  • Promptly answer support-related email, phone calls, and other electronic communications
  • Interpret reported issues and understand the urgency of any reported issues
  • Demonstrate excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Demonstrate proficiency in internet-related applications, email clients, desktop applications, and web browsers
  • Understand printer configuration/management, malware removal tools, TCP/IP configuration, and desktop OS and application operations
  • Have a basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS concepts as well as basic wireless knowledge and knowledge of LAN/WAN technologies

Background Check Disclosure: It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment.

Apply Today

If you’d like to be considered for this position, please email your resumé and cover letter to and click the button below to fill out an application!

Brigitte Burbach

HR & Operations Manager

Cody Banzhaf

IT Systems Engineer

As an IT Systems Engineer, my job is to evaluate, monitor, and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.

Ed Knott


As President at Applied Connective, I am responsible for organizational direction and general oversight of all product/service areas.

Will Zoucha

Voice Manager

My duties as Voice Manager include the sales, service, and consultation of all things voice-related, along with the management of the voice department.

Jarod Dendinger

Business Development

My role here at Applied Connective centers on business development, so that involves assisting our team in focusing on value-added processes as well as leveraging technology to provide solutions for our business partners that support them in continued success and growth.

Ryan Robinson

AVS Service Technician

I provide and coordinate technical services and support for infrastructure, access control, surveillance, and audio/video solutions.

Justin Niewohner

AVS Project Manager

I install surveillance, security, Internet, phone, and audio systems to fit our customers’ needs.

Nathan Niewohner

IT Project Manager

Sara Rasmussen

IT Service Manager

Matt Childress

Level 2 IT Technician

I am a level 1 tech here at Applied Connective, so I perform a variety of IT-related duties. 

Curt Hart

IT Technician

My role here at Applied Connective is to provide support to our customers by diagnosing, repairing, and maintaining hardware and software components to ensure the smooth and secure operation of computer network systems.

Jessi Larson

Creative & Marketing

My work centers on creative content development and marketing—design, copywriting, website management, and social media as well as coordinating philanthropy efforts.

Colton Mazour WISP Manager

Scott Whaley

Level 1 IT Technician

I’m part of the IT team at Applied Connective, so my days are spent setting up new PCs for customers; troubleshooting broken PCs, printers, etc., and installing new hardware.  

Alex Herstedt

Telecom / IT Technician

As a Telecom/IT Technician, I work with traditional and hosted phone systems.

Eric Henn

Voice Technician

My job is to do whatever Ed tells me to. Just kidding…sort of. I am part of the voice group.

Chase Thieman

AVS Technician

My role as an AVS technician at Applied Connective is to work with the AVS team to install and configure surveillance, security, internet, and voice technologies.

Clay Anderson

WISP Technician

In my current role as WISP Technician I’m responsible for the network and infrastructure around the Columbus area and the quality of service provided to our customers therein.

Casey Schalk

AVS Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, internet, security, and voice technologies.

Brandon Petersen

Relationship Manager & IT Engineer

Relationship Manager/IT Engineer – I work side by side with our clients to ensure they are receiving the best value from our products and services, offer insights to improve their workflows, and resolve any issues that may arise as fast as possible.

Logan Niewohner

Administrative and Marketing Assistant

My role here as of now includes helping in the administrative & marketing departments. I’ll be helping answer calls, assisting with simple IT questions for customers, coordinating marketing tasks, and more.

Justin Borgmann

Level 1 IT Technician

As a level 1 IT Technician, I assist customers in their daily IT needs, and respond to any issues that may arise.

Bryce Molt

Level 1 IT Technician

As a Level 1 IT Technician, I provide general help desk support for clients.

Michael Briseño

Level 1 IT Technician

As a level 1 IT Technician, I provide general desktop and printer support for clients. I ensure computer systems are running smoothly by diagnosing, repairing, and maintaining hardware and software components.

Weston Ray

General Technician

My role as a general technician at Applied Connective involves the installation of video surveillance, security, Internet, and phones, along with pathways and running cables just to name a few of our many duties.

Grady Higgins

Level 1 IT Technician

I assist customers with IT-related problems by answering questions on the helpdesk and working with customers to resolve the problems they have. I also assist advanced technicians with tasks for experience and faster project completion.

Kelsi Havlovic

IT Technician

I am a Level 1 IT Technician at Applied Connective, so my role is to perform a variety of IT-related duties to different customers.

Eric Beckman

AVS Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, security, Internet, and voice technologies.

Kris Wright

General Technician

My role as General Technician includes installation and troubleshooting of door access and camera security systems.

Mikki Mangus

General Accountant

Some of my duties as General Accountant include payroll, accounts receivable, accounts payable and reconciliation. I am happy that I am part of the Applied Connective Team.

Heidi Kahlo

IT Technician

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Oscar Bonilla

Level 1 IT Technician

As a Level 1 IT Tech, I do some IT work for businesses, such as setting up computers on a domain.

Eric Petsche

General Technician

My role as a general technician at Applied Connective is primarily to work with the AVS crew to install and configure surveillance, security, Internet, and voice technologies.